Incident Response Roast

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue with the product or anything else on the order, please email us at support@Firewall.Coffee

We do not refund orders for buyer’s remorse. 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

POLICY RETURN DEADLINE:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

RETURNS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SHIPPING:

To return your product please email us for instructions we will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.